EXIN SIAM™ Professional (SIAMP)

This (EXIN SIAM™ Professional) is purely an exam for professional certification and not training. 

We provide you with an exam paper that will allow you to practice and better prepare for the actual exam that you will take once you are ready. 

You will be entitled to two attempts within a maximum of 1 year. 

A certificate will be awarded to you as soon as you pass the exam.

To thrive in the digital era, organizations must focus on their customers and their experiences. The increasing reliance on technology requires effective management of supplier ecosystems. The Service Integration and Management (SIAM™) model addresses the complexities of managing multiple suppliers, integrating them seamlessly to provide a single business-facing IT-organization. As a result of this increased importance of SIAM, ISO/IEC published part 14 of ISO/IEC 20000: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1. This is not exam literature. 

The EXIN SIAM™ Professional certification tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. The certification covers themes such as: the process of assigning the different roles and responsibilities, onboarding organizations into the SIAM ecosystem, and offboarding incumbent providers. It also includes the operation of a SIAM ecosystem and its continuous improvement. A candidate who successfully completes the EXIN SIAM™ Professional certification can analyze, plan, build and inspect a multi-service provider environment.

EXIN SIAM™ Professional certification confirms that the professional can perform activities in the four stages of the SIAM roadmap, managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. This certification includes the following topics: 

Discovery & Strategy 

Plan & Build 

Implement 

Run & Improve 

SIAM practices across the stages

This certification is aimed at professionals who have an interest in the practices of Service Integration and Management (SIAM) or want to apply or improve this methodology in an organization. The content of this certification is appropriate for employees of customer organizations who will commission SIAM models, employees who provide retained capabilities in a customer organization, service integrators, and service providers working within a SIAM ecosystem. The target group includes, but is not limited to: 

organizational change managers 

business relationship managers 

contract managers 

service architects 

project managers 

service managers and practitioners 

SIAM consultants

Successful completion of the EXIN SIAM™ Professional exam.  Accredited EXIN SIAM™ Professional training, including completion of the Practical Assignments. 

Examination Details 

Examination type: Multiple-choice questions 

Number of questions: 40 

Pass mark: 65% (26/40 questions) 

Open book: No 

Notes: No 

Electronic equipment/aides permitted: No 

Exam duration: 90 minutes                     

Bloom level 

The EXIN SIAM™ Professional certification tests candidates at Bloom level 3 and 4 according to Bloom’s revised taxonomy: 

Bloom level 3: Application – shows that candidates have the ability to make use of information in a context different from the one in which it was learned. This type of questions aims to demonstrate that the candidate is able to solve problems in new situations by applying acquired knowledge, facts, techniques and rules in a different, or new way. These questions usually contain a short scenario. 

Bloom level 4: Analysis – shows that candidates have the ability to break learned information into its parts to understand it. This Bloom level is mainly tested in the Practical Assignments. The Practical Assignments aim to demonstrate that the candidate is able to examine and break information into parts by identifying motives or causes, make inferences and find evidence to support generalizations. 

The EXIN SIAM™ Professional exam will be 100% online. 

Candidates will be asked to come to the 1simple1 offices or take the exam in our accredited exam room where they will be supervised in real time.

The EXIN SIAM™ Professional certification is part of the EXIN SIAM™ qualification program.

The exam for EXIN SIAM™ Professional certification lasts 90 minutes. The candidate can only retake the exam if they fail during the 1 year validated as the duration of the training and certification. 

After 1 year, the candidate will be obliged to pay the exam fees again to take the exam.