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ITIL® 4 Foundation

<div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; font-family: Tahoma, Tahoma_MSFontService, sans-serif; font-size: 14.6667px; background-color: #ffffff;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">This certification course introduces ITIL® 4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS). ITIL® 4 is the next iteration that incorporates all the best from previous versions of ITIL® and expands on this body of knowledge, by providing a practical and flexible approach to support organizations on their journey to the new world of digital transformation. <span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; font-family: Tahoma, Tahoma_MSFontService, sans-serif; font-size: 14.6667px; background-color: #ffffff; text-align: justify;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">ITIL® 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and integrates concepts from other industry best practices such as Lean, Agile and DevOps.<span class="EOP SCXW142163169 BCX0" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </div> <div class="SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-family: Tahoma, Tahoma_MSFontService, sans-serif; font-size: 14.6667px; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; text-align: justify;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">The purpose of the <span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">ITIL® <span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">4 Foundation qualification is to introduce the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the <span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">ITIL® <span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">4 guidance. <span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">The qualification will provide the candidate with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.<span class="EOP SCXW142163169 BCX0" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 11pt; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">This is a full training package that includes knowledge transfer as well as the associated certification exam.<span class="EOP SCXW142163169 BCX0" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">   </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">Duration<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="49" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">This is a 3-day instructor-led virtual or classroom course <span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="49" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">The certification exam voucher allows students to schedule their ITIL® 4 Foundation exam for a convenient date / time / location after completion of the training session – the exam will be remotely proctored (requires a laptop with a webcam and internet access)<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> </ul> </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px 2.66667px 24px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #000000; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">Delivery Methods<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #800000;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="49" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Instructor led virtual or classroom environment with a maximum of 25 students per session<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="49" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Self-paced study format via a Learning Management System<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> </ul> </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #000000; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">Prerequisites <span class="TabRun IPSelectionBlob BlobObject DragDrop SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; display: inline-block; font-family: Calibri, sans-serif; font-size: 14pt; position: relative; white-space: nowrap; text-align: left; width: 0px; color: #800000;"><span class="TabChar SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; display: inline-block; white-space-collapse: preserve !important;"> <span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #800000;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259,"469777462":[7517],"469777927":[0],"469777928":[1]}">  </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="49" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">To receive certification, the candidate must successfully pass the ITIL® 4 Foundation exam:<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle2 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible; list-style-type: circle;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="49" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">40 multiple choice questions, 60 minutes, closed-book examination<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="49" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Passing mark is a minimum of 65% (26 out of 40)<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="49" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> </ul> </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #800000;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">Audience<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> </div> <div class="SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-family: Tahoma, Tahoma_MSFontService, sans-serif; font-size: 14.6667px; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">This certification is essential for anyone who works with products and services, and will be of particular interest to:<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="49" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Individuals at the start of their journey in Service Management<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="49" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">ITSM Managers and aspiring ITSM Managers<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="49" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="49" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Existing ITIL® qualification holders wishing to update their knowledge<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> </ul> </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #800000;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">Program Objective<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">The <span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">ITIL® <span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">4 Foundation exam tests whether you can recall and understand the <span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">ITIL® <span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">4 service management framework well enough to be awarded the <span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">ITIL® <span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">4 Foundation qualification. The Foundation qualification is a prerequisite for the higher <span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">ITIL® <span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">4 qualifications, which assess your ability to apply your understanding of the framework in context.<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">The qualification will provide the student with an understanding of the <span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">ITIL® <span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">4 service management framework and how it has evolved to adopt modern technologies and ways of working, including:<span class="EOP SCXW142163169 BCX0" style="background-color: transparent; color: windowtext; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="•" data-font="Tahoma" data-listid="61" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":1080,"335559991":720,"469769226":"Tahoma","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">Part 1: Key Service Management Concepts<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle2 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible; list-style-type: circle;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">Understand the key concepts of service management<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="•" data-font="Tahoma" data-listid="61" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":1080,"335559991":720,"469769226":"Tahoma","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">Part 2: The Four Dimensions of Service Management<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle2 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible; list-style-type: circle;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">Understand the four dimensions of service management<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="•" data-font="Tahoma" data-listid="61" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":1080,"335559991":720,"469769226":"Tahoma","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">Part 3: ITIL® Service Value System Organization structure<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle2 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible; list-style-type: circle;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">Understand the purpose and components of the <span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">ITIL® <span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">service value system<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="•" data-font="Tahoma" data-listid="61" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":1080,"335559991":720,"469769226":"Tahoma","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">Part 4: Governance<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle2 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible; list-style-type: circle;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="2"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">Basic understanding of how governance is integrated into the <span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">ITIL® <span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">service value system<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="•" data-font="Tahoma" data-listid="61" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":1080,"335559991":720,"469769226":"Tahoma","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-CA" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-CA" data-contrast="none">Part 5: ITIL® Guiding Principles<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle2 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible; list-style-type: circle;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="2"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Understand how the ITIL® guiding principles can help an organization adopt and adapt service management<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> </div> <div class="SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-family: Tahoma, Tahoma_MSFontService, sans-serif; font-size: 14.6667px; background-color: #ffffff;"> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="•" data-font="Tahoma" data-listid="61" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":1080,"335559991":720,"469769226":"Tahoma","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Part 6: ITIL® Service Value Chain<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle2 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible; list-style-type: circle;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Understand the activities of the service value chain, and how they interconnect<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="•" data-font="Tahoma" data-listid="61" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":1080,"335559991":720,"469769226":"Tahoma","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Part 7: Continual Improvement<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle2 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible; list-style-type: circle;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Understand Continual Improvement’s role in the Service Value System and the Continual Improvement Model<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="•" data-font="Tahoma" data-listid="61" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":1080,"335559991":720,"469769226":"Tahoma","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Part 8: ITIL® Practices<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle2 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible; list-style-type: circle;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Know the purpose and key terms of 15 ITIL® practices and understand the details of 7 of these ITIL® practices<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="•" data-font="Tahoma" data-listid="61" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":1080,"335559991":720,"469769226":"Tahoma","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Part 9: Exam Review and Course Closure<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> </ul> </div> <div class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">Program Material<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="ListContainerWrapper SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="•" data-font="Tahoma" data-listid="61" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":1080,"335559991":720,"469769226":"Tahoma","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Digital copy of the learner materials, study-aids and sample exam<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="•" data-font="Tahoma" data-listid="61" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":1080,"335559991":720,"469769226":"Tahoma","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Digital copy of the official ITIL® 4 Foundation core guidance<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="•" data-font="Tahoma" data-listid="61" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":1080,"335559991":720,"469769226":"Tahoma","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="0" data-aria-level="1"> <p class="Paragraph SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW142163169 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Certification exam voucher<span class="EOP SCXW142163169 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 19.425px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </li> </ul> </div> </div>

IT Governance and Management

AHEAD 3 days

F CFA 486,000

View

Self Space+Exam

AHEAD

Apr 2024

COBIT® 2019 Foundation

<div class="SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; background-color: #ffffff;"> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="background-color: transparent; text-align: justify; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Over the years, best-practice frameworks have been developed and promoted to assist in the process of understanding, designing and implementing enterprise governance of IT (EGIT). <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="background-color: transparent; color: windowtext; text-align: justify; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">COBIT® <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="background-color: transparent; text-align: justify; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">2019 builds on and integrates more than 25 years of development in this field, not only incorporating new insights from science, but also operationalizing these insights as practice.<span class="EOP SCXW2070234 BCX0" style="background-color: transparent; text-align: justify; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; text-align: justify;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}"> <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Learners will dive into the heart and structure of the of the <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">COBIT® <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">framework, including:<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; text-align: justify;"> <ul class="BulletListStyle1 SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">New framework introduction<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> </ul> </div> </div> <div class="SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; background-color: #ffffff;"> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; text-align: justify;"> <ul class="BulletListStyle1 SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Key concepts and terminology<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Governance and Framework Principles<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Governance system and components<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Governance and management objectives<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Performance management<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Designing a tailored governance system<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> </ul> </div> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}"> <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">From its foundation in the IT audit community, <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">COBIT® <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">has developed into a broader and more comprehensive information and technology (I&T) governance and management framework and continues to establish itself as a generally accepted framework for I&T governance.<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #800000;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}"> <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">Audience<span class="EOP SCXW2070234 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ol class="NumberListStyle1 SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; overflow: visible;" role="list" start="1"> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Tahoma" data-listid="481" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Any stakeholder with responsibilities for the governance and management of enterprise information and technology.<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> </ol> </div> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}"> <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">Prerequisites <span class="EOP SCXW2070234 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">None<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}"> <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">Duration<span class="EOP SCXW2070234 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559737":162,"335559738":40,"335559739":40,"335559740":259,"469777462":[3312],"469777927":[0],"469777928":[1]}">  </div> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">This is a 2-day instructor-led virtual or classroom delivery program, with an exam voucher issued to the students to schedule and complete their exams at a convenient date / time after completion of the class<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="8" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Multiple choice format, closed book<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="9" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Online proctored exam<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="10" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">75 multiple-choice questions<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> </ul> </div> </div> <div class="SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; background-color: #ffffff;"> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">120 minutes<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Pass mark is 65%<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Students will receive an exam voucher that allows them to schedule certification exam for a convenient date / time / location after completion of the training session – the exam will be remotely proctored (requires a webcam and internet access)<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> </ul> </div> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 10px 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #800000;" data-ccp-props="{"201341983":0,"335559737":162,"335559738":40,"335559739":40,"335559740":259,"469777462":[3312],"469777927":[0],"469777928":[1]}"> <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="background-color: transparent; text-align: justify; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">Delivery Methods<span class="EOP SCXW2070234 BCX0" style="background-color: transparent; text-align: justify; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="490" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Instructor-led virtual or classroom based<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559737":90,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="490" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Self-paced study format<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559737":90,"335559738":40,"335559739":40,"335559740":259}">  </li> </ul> </div> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 10px 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559737":162,"335559738":40,"335559739":40,"335559740":259,"469777462":[3312],"469777927":[0],"469777928":[1]}"> <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">Content and Objectives<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #800000;" data-ccp-props="{"201341983":0,"335559737":162,"335559738":40,"335559739":40,"335559740":259,"469777462":[3312],"469777927":[0],"469777928":[1]}">  </div> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 10px 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">At the conclusion of this course, attendees will understand:<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"201341983":0,"335559737":162,"335559738":40,"335559739":40,"335559740":259,"469777462":[3312],"469777927":[0],"469777928":[1]}">  </div> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Recognize the context, benefits and key reasons <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">COBIT® <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">is used as an information and technology governance framework.<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Explain the key attributes of the <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">COBIT® <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">framework<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle2 SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible; list-style-type: circle;" role="list"> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Key attributes<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Product family<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="2"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Alignment with industry frameworks<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="8" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Compare the <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">COBIT® <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">principles for governance system framework.<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="9" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Describe the components of a governance system:<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle2 SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible; list-style-type: circle;" role="list"> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="2"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Governance and management objectives (see 5 below)<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="2"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Components of the governance system<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="2"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Focus areas<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> </ul> </div> </div> <div class="SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; background-color: #ffffff;"> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle2 SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible; list-style-type: circle;" role="list"> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="2"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Design factors<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 72px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="o" data-font="Courier New" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="2"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Goals cascade<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </li> </ul> </div> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <ul class="BulletListStyle1 SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: text; font-family: verdana; overflow: visible;" role="list"> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Describe the elements of governance and management objectives.<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Differentiate <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">COBIT® <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">based performance management using maturity and capability perspectives.<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Discover how to design a tailored governance system using <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">COBIT®<span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">.<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Explain the key points of the <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">COBIT® <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">business case.<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Describe the <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-repeat: repeat-x; background-position: left bottom; background-image: var(--urlContextualSpellingAndGrammarErrorV2, ); border-bottom: 1px solid transparent;">relationships between the <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">COBIT® <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Design and Implementation Guides.<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> <li class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Tahoma, Tahoma_MSFontService, sans-serif; vertical-align: baseline;" role="listitem" data-leveltext="" data-font="Symbol" data-listid="474" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Prepare for the <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">COBIT® <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #333333; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">2019 Foundation exam<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559685":360,"335559738":40,"335559739":40,"335559740":259,"469777462":[720,360],"469777927":[0,0],"469777928":[0,8]}">  </li> </ul> </div> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 10px 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; color: #800000;" data-ccp-props="{"201341983":0,"335559737":162,"335559738":40,"335559739":40,"335559740":259,"469777462":[3312],"469777927":[0],"469777928":[1]}"> <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">Program Material<span class="EOP SCXW2070234 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559737":162,"335559738":40,"335559739":40,"335559740":259,"469777462":[3312],"469777927":[0],"469777928":[1]}">  </div> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 10px 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">The program includes the following material:<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559737":162,"335559738":40,"335559739":40,"335559740":259,"469777462":[3312],"469777927":[0],"469777928":[1]}">  </div> <div class="ListContainerWrapper SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Digital copy of the instructor presentation, COBIT® 2019 material, quiz questions, added value information, acronyms and glossary<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Certification exam voucher<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"134245417":false,"201341983":0,"335551550":6,"335551620":6,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 0px 2.66667px 72px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-indent: -24px;"><span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559685":1080,"335559738":40,"335559739":40,"335559740":259,"335559991":360,"469777462":[1080],"469777927":[0],"469777928":[8]}">  </div> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 10px 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">Special Requirements<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 14pt; line-height: 24.8208px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335559737":162,"335559738":40,"335559739":40,"335559740":259}">  </div> <div class="OutlineElement Ltr SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"> <p class="Paragraph SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 2.66667px 6px 2.66667px 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space-collapse: preserve; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">Any facility access, class, exam<span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 16.1875px; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none">,<span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; color: #0070c0; line-height: 16.1875px; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif; font-weight: bold;" xml:lang="EN-US" data-contrast="none"> <span class="TextRun SCXW2070234 BCX0" lang="EN-US" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" xml:lang="EN-US" data-contrast="none">material or other special requirements should be communicated ahead of time so that we can accommodate you.<span class="EOP SCXW2070234 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 18.3458px; font-family: Tahoma, Tahoma_EmbeddedFont, Tahoma_MSFontService, sans-serif;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559737":90,"335559738":40,"335559739":40,"335559740":259,"469777462":[3312],"469777927":[0],"469777928":[1]}"> </div> </div>

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